Unit/Department Website Redesign

Technology Services Homepage
Launched June 2019

Background & Objective

The unit was merging an array of services into one website. We aimed to create a website that uses common vocabulary and user-centered design for easy navigation.

Methods & Tools

  • Content Audit
  • Focus Groups
  • Card Sort and Whiteboard Sessions
  • Low-fi Wireframes
  • Google Analytics, Adobe Experience Manager / Sketch

Key Results & Success Criteria

Increase in support tickets over individual email requests and phone calls

Target Audience

Internal stakeholders, staff, faculty, researchers