Unit Website Redesign

Methods & Tools

These are the assets we utilized for this project.

  • Content Audit
  • Focus Groups
  • Card Sort and Whiteboard Sessions
  • Low-fi Wireframes
  • Google Analytics, Customer Service Metrics

Background & Objective

The unit was merging an array of services into one website. We aimed to create a website that uses common vocabulary and user-centered design for easy navigation.

Key Results & Success Criteria

Increase in support tickets over individual email requests and phone calls

Target Audience

Internal stakeholders in different roles