![Technology Services Homepage](https://i0.wp.com/marialaitan.com/wp-content/uploads/2021/06/Screen-Shot-2021-06-02-at-3.55.06-PM-1.png?resize=750%2C412)
Background & Objective
The unit was merging an array of services into one website. We aimed to create a website that uses common vocabulary and user-centered design for easy navigation.
Methods & Tools
- Content Audit
- Focus Groups
- Card Sort and Whiteboard Sessions
- Low-fi Wireframes
- Google Analytics, Adobe Experience Manager / Sketch
![](https://i0.wp.com/marialaitan.com/wp-content/uploads/2021/06/techsvs-1.png?resize=750%2C469&ssl=1)
![](https://i0.wp.com/marialaitan.com/wp-content/uploads/2021/06/Screen-Shot-2021-06-02-at-3.55.06-PM-1.png?resize=750%2C412&ssl=1)
Key Results & Success Criteria
Increase in support tickets over individual email requests and phone calls
Target Audience
Internal stakeholders, staff, faculty, researchers