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PF Chang’s China Bistro

I was meeting a friend for dinner after work.  The following was the timeline of dinner.  See if you can figure out why I was so irritated and why I emailed them to tell them about it.  I’m pretty sure she was having a contest to see how fast she could get us out of her section.

5:30: Met Jenni and was quickly seated

5:40ish: Ordered appetizers and drinks.

5:45: Our server Kristen T brought our drinks and took our orders, including the carryout order I was going to get for Chuck.  She told me that she would take it and then I could let her know when I wanted her to put it in.

6ish: Our appetizers and food came almost together.

6:20ish: Kristen T asked if we wanted boxes.  I swear we still had forks in our hand but we told her yes not thinking she was going to box it up for us.  She did.

6:30: Kristen T brings our bill and Chuck’s carryout.  We weren’t planning on leaving yet.  We were talking and were possibly going to have another drink.

NOTHING. She never came back to pick up the check or ask  if we needed anything.  Clearly, we weren’t leaving anytime soon.

8:30: We asked another server to give our bills to Kristen T.  She was serving other people but never came back to ask if we even needed more water.

8:35: Kristen brings our copy of the bill to sign.

This was hands down the WORST dining experience I have ever had.  I emailed PF Changs and filled out a survey but I haven’t heard anything from them.  It’s too bad because their food is delicious.  I’m not going to lie I’m still frustrated by it.

Hopefully, if you visit PF Chang’s in Northville you won’t get Kristen T as your server.

*Update: I got an email from someone at PF Chang’s in Northville.  They are trying to remedy the situation, which makes me feel better.

I had sent an email to both corporate and responded to a survey on my receipt.  I received a gift card for both responses I sent in.  They did everything possible to rectify the situation.*